Complaint Submission Procedures:
1. Complaints may be submitted in person to the Customer Complaints Unit at Sharq Securities Brokerage Company at the following address:
Sharq – Boursa Kuwait Building, 4th Floor.
1. Alternatively, complaints may be submitted via email by completing the complaint form available on the company’s website (below) and sending it to:
General Notes:
1. A response to the customer’s complaint will be provided within 30 days from the date the complaint is received by the Customer Complaints Unit.
2. All required fields, supporting documents, and information in the complaint form must be completed and provided.
3. in case of not using the official complaints form that is prepared by the company, it will result in not being considered or responded to.
